Navigating Through Change

I’m Jen Phelps, founder of Crossroads Consulting and a trusted advisor to organizations navigating complexity and change. With over two decades of legal and leadership experience—including serving as General Counsel at USA Football, Senior Corporate Counsel at dormakaba Americas, and Transition Minister for the Episcopal Diocese of Indianapolis—I bring a rare combination of legal precision, strategic insight, and pastoral sensitivity while guiding clients through governance challenges, leadership transitions, risk mitigation, and organizational restructuring. My work has spanned boardrooms and congregations, courtrooms and classrooms.

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I earned a J.D. from Georgetown University, an M.P.H. from Johns Hopkins, and a B.A. in Microbiology from Miami University.  I am  licensed to practice law in Indiana and before the U.S. Patent and Trademark Office. I am also a trainer in the College for Congregational Development where I facilitate trainings and workshops that build vitality within boards of directors, staff, and congregations.

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I am a cancer survivor and single mom of high school twins—experiences that ground my work in resilience, perspective, and a deep understanding of life’s unpredictable turns. I bring that same steady presence to the clients I serve, helping their true selves unfold as they move forward with courage and clarity.